Information
We understand you might have questions before choosing the perfect hamper. We've compiled a list of frequently asked questions to help you make an informed decision. Explore below for answers about our hampers, ordering, delivery, and more.
Frequently asked questions
Here, you'll find answers to common questions about our Occasion Hampers. From personalisation options to delivery details, we've got you covered.
What sorts of questions do your customers often ask you about the hampers themselves or how they can order them?
Customers often inquire about selecting standard hampers or personalising them to show someone they know them so well. We provide options for both, allowing you to choose a pre-designed hamper or create a bespoke one tailored to the recipient's preferences.
Are there any specific questions people usually have about getting their hamper delivered, how they pay, or what to do if there's a problem with their order?
For any problems, contact Alena and it will be sorted! We aim to make the process as smooth as possible, and our customer support team is readily available to address any concerns.
What worries or common problems do customers often mention before they decide to buy one of your lovely hampers?
A common concern is ensuring the hamper is delivered directly to the recipient's address, creating an element of surprise and delight. We offer direct delivery services, so you don't have to worry about handling the logistics yourself.
Need more help?
If you couldn't find the answer you were looking for, our friendly team is here to assist you. Contact us with any questions or concerns.